Web Services

Administrative Year

The time period that Nelson Mandela University is fully operational. This includes academic holidays, but excludes all weekends, public and Nelson Mandela University holidays, as well as the University shutdown period during December and January.

❮ Service Catalogue

 

Description / Purpose

Request access to the web content management system (WCMS)

 

Standard features

Access given to a staff member or student in order to publish on the web content management system (WCMS).

 

Roles & responsibilities

Us:

Grant access to the WCMS.

You:

Request access

 

How to request

Complete form on the CRM system on the Staff Portal

 

Contact person

Tiffiny Rayners and Abongile Beba

 

Service level agreement

Hours of operation:
08:00 – 16:30 during the Administrative Year

Response time:
Maximum two days

 

Cost

No cost

 

Policies and guidelines

 

Comments

None

 

Description / Purpose

Assist entities with uploading content on digital display boards and screens

 

Standard features

Suitable content displayed on centrally managed:

  • External diplay boards and screens
  • Cafeteria screens
  • Residence screens
  • Faculty screens

 

Roles & responsibilities

Us:

Upload content as requested.

You:

  • Provide requirements.
  • Provide content and good quality images.

 

How to request

Complete form on the CRM system on the Staff Portal

 

Contact person

Beverley Erickson, Tiffiny Rayners or Abongile Beba

 

Service level agreement

Hours of operation:
08:00 – 16:30 during the Administrative Year.

Response time:
Dependent on supply of correct information and content.

 

Cost

No cost

 

Policies and guidelines

 

 

Comments

Content must be relevant to the campus / residence where it is displayed.

 

Description / Purpose

Create a new website for an official University entity.

 

Standard features

  • Basic website using the approved University identity template.
  • Subdomain in the format of https://newsitename.mandela.ac.za.
  • Google Analytics tracking code for subdomain included.

 

Roles & responsibilities

Us:

Set up site and provide initial training for updating content.

You:

  • Provide basic site map in Word.
  • Provide content and good quality images.

 

How to request

Complete form on the CRM system on the Staff Portal

 

Contact person

Tiffiny Rayners

 

Service level agreement

Hours of operation:
08:00 – 16:30 during the Administrative Year.

Response time:
Minimum two days, dependent on supply of correct information and content.

 

Cost

No cost

 

Policies and guidelines

 

 

Comments

Websites that have not been updated in the last 12 months will be discontinued and archived. 

Requests for redirection of .co.za and .com domain names for partner websites hosted by the University must be directed to ICT Services.

 

Description / Purpose

Training required on the University's Web Content Management System (WCMS)

 

Standard features

Provide training to staff or interns on how to publish content on Univeirsty websites via the Web Content Management System (WCMS)

 

Roles & responsibilities

Us:

Provide training on the WCMS

You:

Obtain permission to publish on a University website and then request the training.

 

How to request

Complete form on the CRM system on the Staff Portal

 

Contact person

Tiffiny Rayners

 

Service level agreement

Hours of operation:
08:00 – 16:30 during the Administrative Year.

Response time:
Dependant on time available for both parties.

 

Cost

No cost

 

Policies and guidelines

 

Comments

None

 

Description / Purpose

Resolving a reported problem with a University website

 

Standard features

Resolve issue when University website problmes are reported

 

Roles & responsibilities

Us:

Fix the problem

You:

Report the problem

 

How to request

Complete form on the CRM system on the Staff Portal

 

Contact person

Abongile Beba or Tiffiny Rayners

 

Service level agreement

Hours of operation:
08:00 – 16:30 during the Administrative Year.

Response time:
Immediately where possible

 

Cost

No cost

 

Policies and guidelines

None

 

Comments

None

 

Description / Purpose

Overhaul outdated, dull websites for departments or entities.

 

Standard features

  • Redo layout to make the page more aesthetically pleasing and user-friendly.
  • Add new imagery.
  • Update content.

 

Roles & responsibilities

Us:

Design and revamp site as well as updating content.

You:

Supply updated content and good quality images.

 

How to request

Complete form on the CRM system on the Staff Portal

 

Contact person

Beverley Erickson, Tiffiny Rayners or Abongile Beba

 

Service level agreement

Hours of operation:
08:00 – 16:30 during the Administrative Year.

Response time:
Dependent on current workload and supply of correct information and content. Allow at least two weeks for a revamp.

 

Cost

No cost.

 

Policies and guidelines

 

 

Comments

None

 

Description / Purpose

Assist entities that do not have the resources with their web content updates.

 

Standard features

  • Assist with layout and page template selection.
  • Text updates and image resizing.
  • Staff detail updates.
  • Forms.

 

Roles & responsibilities

Us:

Update content as requested.

You:

  • Provide requirements.
  • Provide content and good quality images.

 

How to request

Complete form on the CRM system on the Staff Portal

 

Contact person

Beverley Erickson, Tiffiny Rayners or Abongile Beba

 

Service level agreement

Hours of operation:
08:00 – 16:30 during the Administrative Year.

Response time:
Dependent on supply of correct information and content.

 

Cost

No cost

 

Policies and guidelines

 

 

Comments

None