Internal Communications

Administrative Year

The time period that Nelson Mandela University is fully operational. This includes academic holidays, but excludes all weekends, public and Nelson Mandela University holidays, as well as the University shutdown period during December and January.

❮ Service Catalogue

 

Description / Purpose

Keeping staff informed and creating a sense of belonging and pride in Mandela University with the writing and publishing of Staff Bulletin articles.

 

Standard features

News stories with photographs published on the Staff Bulletin section of the Staff Portal.

 

Roles & responsibilities

Us:

Write and publish story on Staff Bulletin

You:

Provide all details and photographs 

 

How to request

Contact elma.dekoker@mandela.ac.za

 

Contact person

Elma de Koker

 

Service level agreement

Hours of operation:
08:00 – 16:30 during the Administrative Year

Response time:
48 hours

 

Cost

No cost

 

Policies and guidelines

Story to conform to news and University guidelines and targeted at staff. 

 

Comments

None

 

Description / Purpose

Informing staff and/or students of University information, including important notices, events, webinars, research, Human Resources issues etc. Only University-relate content is sent on Memo.

 

Standard features

  • General messages
  • Images and media included
  • Activated links included

 

Roles & responsibilities

Us:

Send out MEMO in correct format.

You:

Provide all information and graphics in correct format timeously. 

 

How to request

Send email with all required information to memo@mandela.ac.za 

 

Contact person

Elma de Koker or Beverley Erickson

 

Service level agreement

Hours of operation:
08:00 – 16:30 during the Administrative Year.

Response time:
24 hours

 

Cost

No cost

 

Policies and guidelines

Digital Brand Guide

General ICT Policy

 

Comments

All event related information (e.g. websinars, workshops, sports events,etc.) are published on our What's Happening @Mandela website on the Staff Portal.

 

Description / Purpose

Condolences on the passing of a staff member or student sent on email to all University staff and students.

 

Standard features

A template message containing information on the deceased student or staff member including a photograph and information on memorial/funeral service if available.

 

Roles & responsibilities

Us:

Write and send out email

You:

  • For students – provide death certificate, place of residence and where student grew up, student number, year and area of study, photograph, cause of death, memorial/funeral service details (if available) 
  • For staff – department to provide two or three sentences (approx 250 words) on staff member’s role, achievements etc, photograph, cause of death, memorial /funeral service (details if available) 

 

How to request

Contact elma.dekoker@mandela.ac.za

 

Contact person

Elma de Koker

 

Service level agreement

Hours of operation:
08:00 – 16:30 during the Administrative Year.

Response time:
48 hours

 

Cost

No cost

 

Policies and guidelines

None

 

Comments

None

 

Description / Purpose

Write and publish Reasons to be Proud stories for the website.

 

Standard features

  • Write story from facts supplied.
  • Source image if not supplied or suitable.
  • Research extra content if necessary.

 

Roles & responsibilities

Us:

Write, research and publish story.

You:

Supply information and suitable image(s).

 

How to request

Contact elma.dekoker@mandela.ac.za

 

Contact person

Beverley Erickson

 

Service level agreement

Hours of operation:
08:00 – 16:30 during the Administrative Year.

Response time:
1-3 days.

 

Cost

No cost

 

Policies and guidelines

Story must be a national or international achievement.

 

Comments

None

 

Description / Purpose

Provisioning maps of campuses including buildings - for staff, students and visitors

 

Standard features

Maps created in digital format.

 

Roles & responsibilities

Us:

Update maps on all platforms

You:

Send changes to current maps with as much detail as possible 

 

How to request

Contat elma.dekoker@mandela.ac.za

 

Contact person

Elma de Koker

 

Service level agreement

Hours of operation:
08:00 – 16:30 during the Administrative Year.

Response time:
One month

 

Cost

No cost

 

Policies and guidelines

None

 

Comments

None

 

Description / Purpose

System to effectively distribute posters, flyers, etc. to residences and residence students

 

Standard features

Facilitation of the effective delivery of posters and flyers etc. to residences and residence students.  

 

Roles & responsibilities

Us:

Facilitate the distribution of material to residences

You:

The sending department to inform all residence managers of the goal of the material, organise and pay for the printing, organise with David Driscoll the numbers to be packaged per residence, ensure delivery by postal and follow up whether Residence Managers are happy. 

 

How to request

Contact elma.dekoker@mandela.ac.za

 

Contact person

Elma de Koker

 

Service level agreement

Hours of operation:
08:00 – 16:30 during the Administrative Year.

Response time:
48 hours

 

Cost

No cost except for delivey to off-campus residences.

 

Policies and guidelines

None

 

Comments

None