Administrative Year

The time period that Nelson Mandela University is fully operational. This includes academic holidays, but excludes all weekends, public and Nelson Mandela University holidays, as well as the University shutdown period during December and January.

❮ Service Catalogue

 

Description / Purpose

Resolving a reported problem with a University website

 

Standard features

Resolve issue when University website problmes are reported

 

Roles & responsibilities

Us:

Fix the problem

You:

Report the problem

 

How to request

Complete form on the CRM system on the Staff Portal

 

Contact person

Abongile Beba or Tiffiny Rayners

 

Service level agreement

Hours of operation:
08:00 – 16:30 during the Administrative Year.

Response time:
Immediately where possible

 

Cost

No cost

 

Policies and guidelines

None

 

Comments

None